Do I need an appointment to visit your showroom?
Appointments are recommended, so that someone is available to assist you upon arrival. You are always welcome to come in and browse. In order to make the best use of your time, however, we strongly recommend an appointment with one of our professional design consultants.
How should I prepare for my first appointment?
Search the Internet or magazines for ideas & inspiration relating to the styles and colors you like. Feel free to bring pictures of things that best represent your taste. Please, allow yourself time so that you do not feel rushed. It is helpful to consider your budget in advance, because we offer products in all price categories.
What should I bring with me?
Please, bring any plans or drawings of the room you are enhancing. If you do not have plans or drawings, you may find our downloadable Hajoca Planner Kit useful. It is helpful to take measurements, and to do a rough drawing of how you envision your space. Samples of flooring, tile, paint or wallpaper will be of great benefit for selecting your perfect color.
Can I purchase the material myself?
Hajoca-Lancaster supports our local contractors. If you are working on your project with a local plumber, we would supply you with materials through that contractor. If you are handling your own installation, you may purchase the material from Hajoca-Lancaster.
Can you deliver my order?
Yes, we can deliver. Our fleet of trucks will deliver your material to any job site in Lancaster County, and the surrounding area. A delivery fee may apply. Ask us for details and for scheduling.
Do you have showroom products in stock?
We do carry a large inventory of showroom products. While it is impossible to stock everything, we are generally able to quickly acquire non-stock items.
Does Hajoca install kitchens and baths?
We do not perform installations, nor do we subcontract installations. We are, however, able to make recommendations for professional contractors in your area who have outstanding reputations.
Do you have a play area for my children?
We do not have a designated play area. We recommend that you do not bring small children into the showroom. If you must bring children, we understand. We appreciate your being responsible for their safety and their behavior.
What if I need to change my order after it was placed?
Certain custom products are cannot be canceled and returned. Restocking charges may apply to some items, but standard items may be returned if unopened and in a condition to be resold. This is one reason why measurements are confirmed as accurate prior to placing an order.
